PRIVACY POLICY

WE RESPECT YOUR PRIVACY

We are fully aware of the importance of your privacy and we implement data protection rules seriously. Our main goal is to assure you smooth and safe online experience while using our Service, as defined in Reekar Terms of Service as we are convinced that its success must be based on transparency and trust with our users.

We would, therefore, like to take this opportunity to give you a complete overview about our practices for the processing and protection of your Personal Data, as defined below.

As you use our Service we want you to know how we collect, store and process your Personal Data. We created this Privacy Policy for you to get all the information you need. We invite you to carefully read all the information we provide and if there are any questions left, please do not hesitate to contact us at any time.

You can notably send all inquiries about your Personal Data and how we use it directly to contact us page. We will definitely reply to you.

The Service

The Service is provided by Reekar.com

ReeKar provides an online platform intended to facilitate contact (hereinafter referred to as, the “Service” or “Services”) between, firstly, the individuals or legal entities who would like to lend out a car without a driver (“Car Owner” or “Owner”) and, secondly, the individuals who would like to borrow a car for a short period of time as the main driver or/and with driver (“Borrower”) (Owner and Borrower hereinafter each and collectively also referred to as “User”, “ Users” or “you/your”). These Services are accessible via the Internet website through the following URL Reekar.com (the “ Website”) and/or as a mobile application entitled ‘Reekar’ (the “App”).

The Services are described extensively in the Reekar Terms of Service.

Reekar is responsible for the processing of your Personal Data that are collected through your use of our Service and Website. This means that Reekar is notably in charge of their collection, their safety and their use for the purposes that Reekar details in its privacy policy in compliance with the data protection rules. By using our Services and (where applicable) by registering as a User, you consent to such processing and you warrant the accuracy of all data provided by you.

What is Personal Data?

This is the first question you may ask.

To make it simple “Personal Data” covers any information relating to you as a natural person, such as your name, your address, your phone number or your email address.

Personal data can also cover information allowing identifying you, directly or indirectly, in particular by reference to an identification number like an IP address.

What data does ReeKar use?

ReeKar collects and uses different set of data to provide you its Service and improve your experience on its Website. These data can be personal or not.

Server-Log-Files

ReeKar uses log data that are automatically collected and stored by ReeKar in so-called Server-Log-Files that your browser transfers to us.

ReeKar will store these data through cookies for 12 months and will thereafter delete them.

App Data

Additionally, ReeKar collects and stores the following data when you are using our App (“App Data”):

User-ID, Android device ID or iOS IDFA, IP-address, country code, language, device name, name of the operating system and version, …

ReeKar uses these App Data only for statistical evaluation for the purpose of operating, security and optimizing the Services. ReeKar hereby reserves the right to save and use these App Data afterwards if particular indications for an illegal use of borrowed/lent cars and/or of our Services become apparent to us.

Sign-Up Data

To provide you with our Service, ReeKar needs to collect some information about you.

When signing up for the Service and creating a user account, you submit the following information about your own Personal Data (“Sign-Up Data”):

First and last name, email address, password, profile picture (optional), …

ReeKar will collect process and use the Sign-Up Data for the purpose of providing the Service to each User.

Owner Data

In case you want to lend out your car to other Users you additionally submit to the Sign-Up Data (or if applicable the Borrower Data) the following information (“Owner Data”):

Car type and brand, details about the car (such as number of seats and doors), country and year of first registration, address of the parking location, phone number, …

ReeKar will collect process and use the Owner Data for the purpose of providing the Service to each User as Owner.

Borrower Data

In case you want to borrow any User’s car you additionally to the Sign-Up Data (or if applicable the Owner Data) submit the following information (“Borrower Data”):

Number of driver’s license, first issuance date, country of issuance, date and place of birth, address (street, number, city and postal code), country of residence, phone number, …

ReeKar will collect process and use the Borrower Data for the purpose of providing the Service to each User as Borrower.

Payment Data

Additionally, to your Sign-Up, Owner and/or Borrower Data you additionally shall provide the following payment data for the purpose of making the car reservation and of receiving payments for the Service:

Bank account owner, IBAN, credit/debit card information, ReeKar account password, …

ReeKar, through the services of the payment providers, will collect process and use the Payment Data for the purpose of providing the Service and payment services to each User, being specified that part of the credit/debit card number will be hashed during its display or storage. The Payment data will be processed by our payment provider according to the highest safety measures applicable in the e-commerce sector.

All credit/debit card details; bank account number, IBAN and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Notably, the transaction will be made through secured and encrypted process according to the state of art.

Public Data

For the purpose of the use of the Service, ReeKar will display certain of your Personal Data that you decide to make public on the Website and/or App (“Public Data”):

First name and first letter of last name, full last name (optional), profile picture (optional), number of borrowings and rating/evaluation(s) by other users (if applicable), …

ReeKar will collect, process and use the Public Data for the purpose of providing the Service to each User and connecting the users to each other by displaying these data on the Website and/or App.

Advertisement Data

Some of the advertisements you see on the Website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

How long your Personal Data are stored?

Your personal data, bank account information, credit/debit cards, etc., are kept as long you are having an account with ReeKar. We only keep your personal data for sole performance of our Services.

Log data are stored for 13 months for our statistical needs and are thereafter deleted.

What happens to your Personal Data after membership termination?

Upon request from you (by writing to us at: the address of our office) we will deactivate your account in a month and render your personal information unusable as soon as reasonably possible, in accordance with applicable law.

We do archive personal information from closed accounts in accordance with rules applicable to the protection of your data only in order to comply with legal obligations, prevent fraud, collect any fees remaining due, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and take other actions otherwise permitted by law.

Does ReeKar share your data with third parties?

ReeKar will only share your Personal Data with third parties if this is legally required and/or if ReeKar has your express permission to do it.

ReeKar is entitled to share Personal Data with its own service providers notably to carry out services and actions by order and for ReeKar, like for example to let the software run on the platform of remote servers, carry out and settle up payment processes for offered products or services, carry out technical checks to validate on the Website the good condition of vehicles or outsource certain Customer Relation and Claim Management actions.

ReeKar shall be entitled to process and use the User’s log data that are automatically collected (Server Log-files) for the purpose of identifying, delimiting and removing malfunctions and errors in the telecommunication systems. If the requirements are met, ReeKar may use log data that are necessary to uncover any unlawful use of the telecommunication systems and services. In accordance with prevailing legal provisions, ReeKar may be required to provide information to criminal prosecution authorities and courts for prosecution purposes. In such situation, ReeKar may not inform you about the disclosure of your Personal Data to authorized third parties.

How does ReeKar use Cookies?

ReeKar uses cookies and other tracking tools to offer you a convenient Service featuring numerous functions.

Cookies, pixels and tags (together “Cookies”) spare you the burden of entering data repeatedly, facilitate the transfer of specific content and the browsing on our webpages, and help us to identify especially popular sections of our Service and save preferences. Among others, they enable us to tailor the content of the Service to your needs. Cookies are text files containing information to identify returning visitors exclusively for the time of their visit to the Service. Cookies are saved on the hard disk of your computer and/or mobile device.

When ReeKar uses Cookies, no personal identifying information will be collected.

How can you manage the setting of Cookies?

When you first visit our Website, a banner of information is displayed to ask you if you accept the setting of cookies that will be activated after your acceptance. This banner informs you that continuing your visit on our Website constitutes your agreement regarding the use of cookies, subject to consent, on your device.

You can also continue your browsing while refusing Cookies. For that, several options as described below are available to you. You can change your choices and settings at any time.

For tracking cookies used for advertising purpose, you can also have access to a general platform allowing you to deactivate these cookies placed by ad or social networks via this http://www.aboutads.info/choices;
You also have the ability to control and delete HTTP third cookies via your browser settings. Web browsers can use different methods to handle cookies. The instructions below are taken directly from developers of most popular browsers to configure your browser settings:
Microsoft Internet Explorer (IE)
Microsoft Edge
Google Chrome
Safari
Firefox

Please be aware that restricting certain cookies may affect the functionality of the Website and the quality of the Service.

What type of Cookies does ReeKar use?

ReeKar uses different categories of Cookies that you can freely handle.

Primary cookie for usage tracking

In order to improve ReeKar r’s Service continuously, ReeKar collects data for the use of the Service. Thereby ReeKar investigates for example which content the Users view or which functions of the Service they use. These data are user-related collected, that means a so-called “User ID” is transferred, which allows allocating the usage data to the Service being installed on your device. ReeKar collects the “User ID”, in order to be able to allocate the collected User browsing always to the same user. ReeKar evaluates the data on a non-identifying basis. ReeKar may connect User data with personal user accounts in order to have the possibility to send them, where appropriate, personalized offers.

The transfer of your data out of the Service is made via an encrypted connection. When you log on to the Service with your personal user account it allows ReeKar, to collect the related User data. You may revoke your consent for the setting and reading of such primary cookies at any time what will become effective for the future. For doing so, you send a notification to: contact us page. Of course, you may activate this function there again at any time.

Analytic cookies for metrics

ReeKar uses “Google Analytics”, a service for the marketing analysis of this Service, of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

Google Analytics uses codes consisting of text and numbers, which will be stored on your device and which provide for an analysis of the use of the Service. The information generated by the Cookie about your use of the Service (including your IP address) will be transferred to and stored by a Google Server. Google will use this information, to evaluate your use of the Website, to prepare reports about the website activities for the website operators and to provide further services connected to the use of websites and the use of the Internet. Google may transfer this information to third parties, if legally obliged to do so or if third parties process these data on behalf of Google. In no case, Google will connect your IP address with other data from Google.

You can remove or deactivate such Cookies using the settings of your device; in such a case, you might not be able to fully use all functions of our Website and/or App. By using our Service, you agree to the processing of your Personal Data by Google to the extent and purpose stated above. You can refuse to allow your data to be passed on by using a deactivation add-on for browsers under https://tools.google.com/dlpage/gaoptout?hl=en.

Advertising cookies for retargeting/remarketing

Google AdWords Conversion, Google Dynamic Remarketing and Google Double Click

ReeKar uses “Google AdWords Conversion”, “Google Dynamic Remarketing” and “Google Double Click”, services of advertising pixel for prospecting and retargeting by Google. These are tools that identifies if users have made specific actions on the platform after clicking on an AdWords ad.

It uses Cookies in order to be able to link an action to a user. You can remove or deactivate such Cookies using the settings of your device; in such a case, you might not be able to fully use all functions of our Website and/or App. By using our Service, you agree to the processing of your Personal Data by Google to the extent and purpose stated above. You can refuse to allow your data to be passed on by using a deactivation add-on for browsers under this link.

Facebook Pixel, Facebook Custom Audience

ReeKar uses “Facebook Custom Audience”, a service for advertising pixel for prospecting and retargeting operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Facebook Custom Audience is a tool that identifies if Users have made specific actions on the platform after clicking or seeing a Facebook ad. It uses Cookies in order to be able to link an action to a user.

You can remove or deactivate such Cookies using the settings of your device; in such a case, you might not be able to fully use all functions of our Website and/or App. By using our Service, you agree to the processing of your data by Facebook to the extent and purpose stated above. You can refuse to allow your data to be passed on by using a deactivation add-on for browsers under this link.

For information on the purpose and scope of the data collection and the further processing and utilization of the data by Facebook, as well as your rights in this respect and the settings that you can adjust to protect your privacy, please consult Facebook’s data protection information: https://www.facebook.com/policy.php.

Twitter Advertising

ReeKar uses “Twitter Advertising”, a service of advertising pixel for prospecting and retargeting by Twitter Inc., 95 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). Twitter Advertising is a tool that identifies if users have made specific actions on the platform after clicking on a Twitter ad. It uses Cookies in order to be able to link an action to a user.

You can remove or deactivate such Cookies using the settings of your device; in such a case, you might not be able to fully use all functions of our Website and/or App. By using our Service, you agree to the processing of your data by Twitter to the extent and purpose stated above. You can refuse to allow your data to be passed on by using a deactivation add-on for browsers under this link.

How do we interact with Facebook?

Plugins

Our Service uses social plugins (“Plugins”) of Facebook. You can view the list of Facebook social plugins and see what they look like here: https://developers.facebook.com/docs/plugins.

If you click on a page of our Website that contains this sort of Plugin, your browser establishes a direct connection with the Facebook servers. Facebook directly transfers the Plugin content to your browser which embeds the latter into the Website. We cannot influence the scope of data that Facebook collects with the help of this Plugin, meaning that the hereby information we provide is based on our current knowledge.

The embedding of the Plugin informs Facebook that you accessed the respective page of our Website. If you are logged into Facebook, Facebook can assign the visit to your Facebook account. If you interact with the Plugins on the Website and/or App, e.g. by clicking on the “Like” button or entering a comment, the corresponding information is transmitted from your browser directly to Facebook, where it will be saved. If you are not a member of Facebook, it is still possible for Facebook to identify and save your IP address.

If you are a member of Facebook and want to prevent Facebook from collecting data on you via our Website and linking this data to your member data stored with Facebook, you must logout of Facebook before you visit our Website.

Sign-In by using your Facebook account

Alternatively to the process of signing in for the Service mentioned above, it is possible to sign-in to ReeKar by using your Facebook account.

For this we use the function “Facebook Connect” offered by Facebook. When clicking the respective sign-in-button you will be redirected to Facebook, where you should log-in with your Facebook username and password. If you are already logged-into Facebook, this step is not necessary. We will not collect or be aware of any of your data on Facebook at this point. After this step, Facebook will inform you about the data transferred to us (public profile, friends’ list, email-address and current residence), which you will accept by clicking the respective ‘OK’-button. By using these transferred data, we will create a user account, whereas the friends’ list will not be saved by us. There will be no further connection or transfer between your Facebook account and your User account.

What data security measures do we implement?

We employ efficient technical and organizational measures in order to safeguard the Service and other systems against loss, destruction, access, changes or the distribution of your data by unauthorized persons according to the current state of art. The data transfer between the Service and the Server is [SSL] encrypted.

The access to your ReeKar account is possible only after entering your personal password directly or through auto login processes or through Facebook Connect. You should always treat your access information confidentially, sign out and close the browser window, once you have ended your communication with us, particularly if you share the use of the computer and/or device with others.

ReeKar will store your data on servers, which are located in North America and managed by Amazon Web Services, Inc., (“Amazon”), which participates in the EU-US Privacy Shield framework regarding the collection, use, and retention of personal information.

As ReeKar is based in the UAE, KSA & Jordan, the laws and regulations will govern the processing of personal information we collect.

If you have any queries about the security of our Service, please do not hesitate to contact us at any time.

How we use and moderate your messages?

ReeKar might read the messages exchanged through the Website or the App between Users for fraud prevention purposes, to improve the Service, for User support purposes or verification of respect by our Users of our Terms of Service. For example, to avoid that a User bypasses our online booking system, ReeKar automatically monitors and analyzes the messages exchanged on our platform to ensure they do not contain any reference to or words linked to another way of booking.

As often as possible, we use automated systems to process moderating the messages sent between Users via the Website or the App.

We will never read any communication between Users of our community for promotional or advertising targeting.

How you can exercise your privacy rights?

You have the right to revoke the consents you gave us to collect, store, process and share your Personal Data at any time. Please be aware, that any revocation of consent is effective only for future collecting, storing, processing or sharing of your Personal Data.

We also guarantee you rights to have access to, modify or delete your Personal Data. Upon request, ReeKar shall provide you with the information on the stored data relating to your person, free of charge. The information can be provided electronically, if desired. In cases regulated by law we are obliged, upon request, to correct, block or delete the data stored about you.

Please direct all requests/inquires directly to: contact us page or our direct email

For your own security, please understand that in the event of a request for information or a change we have to verify your identity.

Can we change the Privacy Policy?

ReeKar reserves the right to change this Privacy Policy at any time, taking into account currently applicable data protection provisions. In case of any changes, you will be notified upon sign-in to our Service through the Website and/or App and you will have the right to object according to the provisions as set forth in the Terms of Service. You are also encouraged to frequently visit these pages in order to be updated about the changes on the website.

Who is your privacy contact?

If you have any further questions about the collection, use and processing of your Personal Data, please contact us directly at: contact us page or our direct email

PRIVACY POLICY

WE RESPECT YOUR PRIVACY

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