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Terms of Service

Please read these terms of service carefully as they contain important information regarding your legal rights, remedies and obligations. These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, an agreement to arbitrate on an individual basis (unless you opt out), and obligations to comply with applicable laws and regulations.

1. تعريفات:

Listing”: Refers to the Car Owner’s listing of one or more Vehicles offered for renting via the Website, the App or the Services.

Renter”: Refers to an individual wishing to rent and be the main driver of a Vehicle for a short period, and has accepted our Terms of Service.

Car Owner” or “Owner”: Refers to a legal or natural person wishing to lend his/her Vehicle to a Renter, with/without a driver.

Member”: refers to a User who has accepted the Terms of Service and is registered on the Website, the App, or the Services.

User”: refers to a natural or legal person using the Website, the App, or the Services.

Vehicle” or “Car”: refers to a 4-wheel motor vehicle weighing less than 3.5 T, accommodating a maximum of 9 people and under 13 cubic meters in total volume. Motor homes are not accepted.

ReeKar provides an online business networking platform that connects vehicle owners with drivers seeking to rent those vehicles. ReeKar is accessible online including at ReeKar.com (hereinafter the “Website”) and as an application for mobile devices (hereinafter the “App”). (ReeKar’s websites, blog, and mobile applications are hereinafter collectively referred to as the “Services”). By accessing or using the Services, including by communicating with us or other ReeKar users, you agree to comply with, and be legally bound by, the provisions of these Terms of Service (hereinafter the “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to, and use of, the Services and constitute a binding legal agreement between you and ReeKar.

The Car Owners, Renters and in general anyone using the Services via the Website or the Apps are referred to as the “Users”. The Users and ReeKar are referred to together as the “Parties”.

“My ReeKar” is the private area of the Website reserved for each User upon registering with the Website and accepting the Terms. It can be accessed by connecting with a personal sign-in, as described.

The purpose of these Terms is to define the terms and conditions under which Users may access and use the Services.

2. Purpose and Contractual Documents:

These Terms are only intended to govern the relations between ReeKar and the Users. The relations between Renters and Car Owners are governed by the Renting Agreement. ReeKar is a publisher of business networking software, and is not a party to the Renting Agreement between the Renter and the Car Owner. ReeKar does not lend out Vehicles either by the Website, the App, the Services, or by any other means, and has no activities other than that of connecting Users to each other for the purpose of Vehicle renting.

The Car Owner doesn’t make any profit of lending his/her Vehicle to the Renter. And any fees paid by the Renter is a contribution towards covering the Vehicle cost including: depreciation, maintenance, insurance, …etc.

The User represents that he/she has received all necessary information and technical features prior to accessing and using the Services.

Users may not access the Services without first reading and accepting these Terms upon registering with the Website.

These Terms constitute the Parties’ entire agreement regarding the Services at the time the User accesses and uses the Service. The Parties are bound only by these Terms.

3. Modification:

ReeKar reserves the right to modify the Website, the App, and the Services, and to modify these Terms, including the financial terms of the Service, at its sole discretion and at any time, without prior notice.

If the Terms are modified, the new version will be published on the Website or via the App, and a notification of the changes will be sent to Members at least 10 days before becoming effective.

We will also update the “Most Recent Version Date” at the top of these Terms. Members may object to the new version of the Terms within 30 days of receiving the change notification. After this period, all changes will be considered to have been accepted. The change notification sent to Members will include a reminder of their 30-day right to object. If a User does not accept the new Terms, the agreement between us will be terminated and the User must immediately cease using the Website, the App, and the Services.

These Terms cancel and replace all previous versions (if any).

4. Access and Other Conditions:

A. Registration on the Website

The Services are only accessible to and can only be used by Registered Users on the Website. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. (Age of consent is mentioned as per the applicable law)

To register on the Website and access the Services, Users must fulfill the following conditions:

The Car Owner:

  • Must be registered on the Website under their true identity and provide their true home address;
  • Must provide valid email address and telephone number where they can be reached;
  • He/she must be an adult over 18 years of age;
  • The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law)
  • May not create several profiles on the Website;
  • May only offer Vehicles for renting that they own and will continue to own during the entire renting period, or for which they have a legal authorization from the owner and only Vehicles that they have the authority to lend;
  • May only offer Vehicles for renting that are in compliance with the laws and the regulations, Vehicles must be regularly maintained and serviced according to the manufacturer’s recommendations, and have all the required safety equipment. All of the Vehicle’s equipment must, to the best of the Car Owner’s knowledge, be in good working order, including tires, brakes, headlights, other lights, steering, and seat belts;
  • May only offer Vehicles for renting that are up-to-date with their technical inspection; If a Vehicle is awaiting a follow-up inspection, ReeKar Services will not consider it to be up-to-date with its technical inspection, and it cannot be lent via ReeKar, even if it may be driven legally;
  • May only offer Vehicles with no malfunction or which might affect the comfort of lending;
  • May only offer Vehicles for renting that have the obligatory annual insurance coverage in the country in which the Vehicle is lent;
  • May only offer Vehicles for renting for which the Car Owner possess at least two sets of door and ignition keys;
  • Must provide true, accurate, complete and current information in their Listing;
  • May not have been the subject of complaints from other Users or ReeKar;
  • Must have accepted these Terms.

The Renter:

  • Must be registered on the Website under their true identity;
  • Must provide valid email address and telephone number where they can be reached;
  • Must be an adult over 21 years of age;
  • May not create several profiles on the Website;
  • Must hold a driving license that is valid in the country where the Vehicle is lent, and have held any valid driving license for at least one year;
  • Must have valid means of payment;
  • May not have defaulted on any payments under their obligations pursuant to the Terms (or a later version of the Terms) or refused payment under the Terms (or a later version of the Terms) on the Website, the Apps and the Services;
  • May not have committed any road traffic offences with a Vehicle rented through the Website, leading to more than two fines or one misdemeanor;
  • May not have been held liable for a road accident under civil or criminal law;
  • May not have had their driving license revoked within the past two years;
  • May not have had their auto insurance coverage denied or cancelled within the past three years;
  • May not have been the subject of complaints from other Users or ReeKar;
  • May not be medically unable to drive;
  • Must be and remain the main and only driver of the Vehicle;
  • Must have accepted these Terms.

ReeKar reserves the right to accept or reject a Vehicle for any reason.

ReeKar will send promotional emails and the customer can unsubscribe from this service by tapping on the unsubscribe link from the sent email.

In the event the User provides false information, ReeKar may immediately suspend and/or cancel the Terms without notice or compensation. If the Renter provides false information, any insurance coverage provided by the Owner and/or ReeKar insurance partners under Article 5.D will not be applicable. The User agrees to provide all of the supporting documents required by ReeKar upon the latter’s request, and undertakes to regularly update his/her information.

ReeKar reserves the right to accept or refuse any registration on the Website at its sole discretion, and without justification, and to suspend and/or remove the profile of any User who does not comply with these Terms.

In particular:

  • Any Member who displays inappropriate or disrespectful behavior towards other Members or ReeKar Staff will be denied access to the Service.

B. Privacy and Sign-In

Upon registering on the Website, the User creates a profile and chooses a Username (corresponding to his/her email address) and a password associated with it (hereinafter referred together as the “Sign-In”). The Sign-In is personal, confidential and non-transferable.

The User undertakes to keep his/her sign-in secret and not to disclose it in any form whatsoever. If the User’s Sign-In has been lost or disclosed, he/she must promptly inform ReeKar , who will then cancel and/or immediately update the Sign-In.

Until ReeKar has been notified of the loss or disclosure of the Sign-In, or of its having been accessed by a third party, the User shall be entirely liable for any use made of it.

C. KYC (“Know Your Customer”) Policy

ReeKar will review the data filled by the Car Owner on ReeKar website and may conduct an additional identity check of the Car Owner at any time.

In this case, the Car Owner must send ReeKar a valid copy of his/her identification papers, a copy of registration certificate of the Vehicle or Vehicles, proof of address as soon as possible and any other required documents. ReeKar may temporarily suspend payments to the Car Owner if it cannot verify the latter’s identity.

5. Definition of the Services:

A. Linking

ReeKar provides a business networking platform that matches Members looking for a Vehicle to rent with Members wishing to lend their Vehicles. ReeKar is an intermediary, and not a party to the renting transaction conducted between the Members.

ReeKar provides its Members with business networking tools. These tools enable Members to upload content, communicate with other Members, and make informed decisions about lending their Vehicles, or renting the Vehicle of another Member.

B. Renting Agreement

ReeKar provides its Members a Vehicle Renting Agreement. A template of this agreement is available via the Website and/or the App.

This agreement contains a number of equitable rules and provisions required of the Car Owner and the Renter, allowing the renting process to take place smoothly.

ReeKar is not a party of the Renting Agreement between the Car Owner and the Renter, and is therefore not bound by the obligations in the agreement and cannot be held liable for any violations thereof.

C. Payment Administration

ReeKar manages the renting-related payments between Users via its payment administration partner. These payments may concern the renting price, for example, the mileage adjustment at the end of the renting, compensation for fuel levels, toll fees, traffic tickets or any other applicable charges. They may also concern any penalties that one Member may owe to another under the Renting Agreement.

ReeKar’s payment service will not intervene in the case of court decisions following disputes between Users.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

We accept payments online using Visa and MasterCard credit/debit card in any (agreed currency). The cardholder must retain a copy of transaction records.

Multiple renting requests, settlements, dispute handling requests, shipments and/or delivery may result in multiple postings to the cardholder’s monthly statement.

Any refunds will be done only through the Original Mode of Payment.

D. Insurance

ReeKar’s requests that all cars in our network are insured and meeting the regulations of the country. It is the responsibility of every Car Owner to insure his/her car with full insurance coverage, and to fill in the requested data related to listing the car on ReeKar website in the correct way.

ReeKar does not directly or indirectly insure the renting undertaken on the platform and is not responsible on any damage caused by the renter. ReeKar is only handling the process of listing the car information and its relevant documents, and the payment of the renter towards any damages as per the Car Owner insurance policy and the financial conditions set in these Terms.

E. Damages and Renter Responsibility

The Renter shall be responsible to the Car Owner and ReeKar for any and all theft of, damages to, or the loss of and loss of use, a Car Owner’s Vehicle during a Renting Period. In all cases, where Car Owner’s insurance policy does not cover a claim or a claim is in excess of the coverage provided by Car Owner’s insurance policy, the Renter is liable for the entire amount of such claim, including the cost of replacement or repair of any involved vehicle and for any and all claims of any kind made by third parties.

F. Security Deposit Management

By using ReeKar service, the renter agrees that ReeKar will charge him/her a security deposit that will be deducted from the Renter payment method upon confirmation of the renting. The security deposit value is a variable amount, depending on the car value and the insurance policy provided by the Car Owner. This security deposit will be used to cover any penalties, insurance claims, and/or any other charges. In case the charges are above the security deposit amount, the Renter will be charged the extra amount during or after the renting. In case the charges are less than the security deposit amount, a refund for the rest of the amount will be done within 30 days after the renting settlement.

6. Availability of the Website and Services:

The User can access the Website via the public URL ReeKar.com. Access to the Service requires the User to sign in to the Website using his/her sign-in.

The Website and the Service are available 24 hours a day, 7 days a week, except in cases of force majeure or the occurrence of an event beyond the control or the will of ReeKar.

Interruptions may also occur due to breakdowns or to the maintenance and updating required for the proper operation of the Website and to provide the Service. The User is fully aware that the Website and the Service may be suspended for maintenance and updating at any time without notice and with no compensation to the User.

ReeKar may not be held liable for renting that are unfulfilled due to the unavailability of the Website or any part of the Website, even if the unavailability is attributable to an intervention by ReeKar on the Website.

In the event of a malfunction or bug that prevents the proper functioning of the Website or the provision of the Service, ReeKar agrees to take the necessary action to recover the Website and/or the Service as soon as possible.

The User may contact ReeKar by email or telephone for assistance using the Website and the Services.

The contact details can be found in the legal notice under “Contact information and Customer Service Hours”. Problems attributable to the User’s Internet access or computer equipment are not covered by this assistance.

7. Use of the Website and the Apps:

Users can create Listings. Several questions are asked about the Vehicle concerned to create the Listing, including its location, age, characteristics and availability, as well as its price and related rules and conditions. Listings will be published via the Website, App and Services. Other Users can reserve the Vehicle via the Website, the App and the Services in accordance with the information mentioned in the Listing.

To be Listed, Vehicles must comply with all of the following conditions:

  • Vehicle weighs less than 3.5 T;
  • Vehicle has 4 wheels (two- or three-wheeled Vehicles are not allowed);
  • Vehicle can carry a maximum of 9 persons including the driver (buses are not allowed);
  • Vehicle is registered in the country where it is offered for renting;
  • Vehicle has a full insurance coverage, and is covering the renting against all damages. As per any insurance policy, it can have an insurance excess value which shall be paid by the renter in case of any accident/damages;
  • In addition, sports Vehicles or Vehicles with a motor deemed too powerful by ReeKar may be rejected.

The User understands and accepts that he/she cannot demand a higher price than that stated in the booking request.

Users acknowledge that they are fully responsible for the Listings they publish. They therefore represent and warrant that no Listings or Renting of Listed Vehicles by Renters violate any of the rules in force or agreements with third parties.

ReeKar cannot be held liable for the violation of any agreement made between the Car Owner and a third party, or any breach of the Car Owner’s other obligations to third parties, or any violations of applicable laws, rules and regulations.

ReeKar reserves the right to remove or disable access to any Listing at any time and without prior notice, for any reason whatsoever, including Listings that ReeKar, at its sole discretion, deems contrary to these Terms or harmful to the Website, the App or the Services for any reason whatsoever.

ReeKar provides the Car Owner certain tools to help make informed decisions about lending the Vehicle (in particular the renting price). The Car Owner acknowledges and agrees that he/she is liable for all of his/her acts and omissions. The Car Owner acknowledges and agrees that ReeKar shall not intervene in his/her chosen renting price, which is the Car Owner’s decision alone.

However, ReeKar reserves the right to remove a Listing, particularly if the renting price is less than the minimum provided for in these Terms. The minimum renting prices are provided in Article 11.A.

B. Non-Approval

ReeKar does not stand as guarantor of any User or Vehicle. These Terms stipulate that Users must provide accurate information. Although ReeKar may conduct additional identity and background checks on Users, we provide no statements, confirmations or approvals concerning Users, their identity or their background.

Users agree that, in the event of damage attributable to another User or a third party, they will only hold liable the party that caused the damage, and take action only against them. All Users agree to not attempt to hold ReeKar liable or take legal action against ReeKar for such acts or omissions.

8. Renting Process:

A. Linking

Renters can consult the listings posted by Car Owners directly on the Website using the access and search tools provided. Renters may contact the Car Owners by phone to request additional information after the booking.

Once a Renter has found a suitable Vehicle, he/she simply sends a booking request to the Car Owner. Upon this, the Car Owner is notified of the booking request by email and has the option to decide whether or not to accept the renting request:

  • If the Car Owner accepts the renting request, the Renter is notified by email and pays the renting price. This payment must be made on the Website, via ReeKar. Note: any offer to pay other than on the ReeKar Website will be considered a violation of these Terms and may result in the suspension or deletion of the User’s account. The renting is confirmed when the payment has been made and the Car Owner has received confirmation by email. ​
  • If the Car Owner does not accept the renting, the renter is notified by email.

Once the location is confirmed between the Car Owner and the renter, the Car Owner is obliged to honor his/her lease.

If a Car Owner cancels a confirmed reservation ReeKar reserves the right to exclude him/her from the platform – especially if this cancellation has caused harm to the Renter.

B. Before the Start of the Renting

Once the Service has put them into contact with each other, it is the Users’ responsibility to carry out the necessary verification at the agreed-upon Vehicle pick-up time, including:

  • For the Car Owner, these verifications concern the identity of the Renter, the validity of his/her driving license, his/her address, the credit card information, which must be the same as the card used for payment on the Website. The Car Owner may be represented at the start of the renting by a third party duly authorized to conduct these checks;
  • ​The Car Owner may in no case turn his/her Vehicle over to the Renter if the latter fails any of these verification. The Car Owner must refuse the renting if:
  1. The person wishing to take possession of the Vehicle is not the Renter;
  2. The Renter provides a credit card that does not belong to him/her;
  3. The Renter provides a driving license that does not authorize him/her to drive in the country where the Vehicle is registered. For this, it is the Car Owner’s responsibility to inquire of the relevant authorities the special provisions concerning the rights of foreigners to drive in that country.
  • The Car Owner may in no case turn his/her Vehicle over to the Renter if the latter fails any of these verification’s. The Car Owner must refuse the Renting if:
  • The Renter must verify the identity of the Car Owner, the Vehicle registration and its license plates. The Renter must also check the condition of the renting Vehicle, in particular the safety equipment listed in Article 4.A.

At the time of Vehicle pick-up, the Renter and the Car Owner verify, complete and sign the Renting Agreement together.

The Renter agrees to take the utmost care of the rented Vehicle and return it in the same condition it was in when he/she took possession of it. The Renter is liable for any damage caused to the Vehicle during the renting period, i.e. from the time he/she takes possession of it until the time he/she returns it. He/she alone is liable for any violations of the Highway Code that may be committed with the rented Vehicle during the renting period.

At the start of a renting, the Car Owner must deliver a clean Vehicle to the Renter (interior and exterior), except in the case of a last-minute renting.

C. During the Renting

ReeKar offers Users certain information necessary for a good renting experience. This information is accessible via the Website or the Apps.

– Reporting an incident or problem

The Renter agrees to immediately report to the Car Owner any problems, breakdowns or accidents related to the Vehicle.

– Use of roadside assistance

Roadside assistance is the responsibility of the Car Owner. If the Car Owner is not reachable, the Renter can arrange a roadside assistance on the Car Owner’s expense. The above responsibility of the Car Owner is given that the Renter adheres to the car user guide, insurance terms and country regulations.

D. At the End of the Renting

Upon the return of the Vehicle, the Renter and the Car Owner check the condition of the Vehicle and then complete and sign the check-out report in the Renting Agreement. Both the Car Owner and the Renter must keep a copy of the Renting Agreement for at least one year.

In the event of any damage, the Car Owner has 7 days to report the damage to ReeKar.

After this time limit, ReeKar will no longer be able to process the request.

The Renter is not required to clean the Vehicle at the end of the renting, unless it has been heavily soiled:

  • Interior soiling: traces of mud on the carpet, sand, crumbs, etc.;
  • External soiling: dirt on the body due to travelling on muddy or dirt roads, etc.

If the Vehicle is returned dirty, the Renter shall pay compensation to the Car Owner as provided for in Article 10. If the Vehicle requires professional cleaning (stained seats, ground-in dirt, etc.), the Renter must pay the invoice issued by the professional cleaner.

The Renter agrees to comply with the date and time of return agreed upon with the Car Owner. Any extension of the renting period must be made on the Website under the conditions described in the Renting Agreement.

If the Vehicle is not returned at the agreed-upon date and time, the flat-fee penalties provided for in Article 10 may be levied in the name and on behalf of the Car Owner.

If the Vehicle is not returned by the end of the renting period, the Car Owner must contact ReeKar’s customer service via the contact information listed on the website.

In the event of a puncture, the tires proper repairing and/or replacement are the responsibility of the Renter. If the punctured tires must be changed, the Renter shall pay for the replacement of the punctured tires. If the flat tire is due to abnormal wear and tear of the tires, all costs will be borne by the Car Owner.

If the Vehicle has no spare wheel or device to change a flat tire and doesn’t have the option of driving on flat tires, then the costs of the roadside assistance and the tire replacement service will be charged to the Car Owner.

In case the car has the option of driving on flat tires, then it is the responsibility of the Renter to drive to nearest repair shop.

After the Vehicle is returned to the Car Owner, the Car Owner shall upload/submit the extra charges amounts (toll fees, traffic tickets and/or any other applicable charges) and the following required documents/evidences via ReeKar platform:

  • The signed Renting Agreement;
  • Toll invoices (if any);
  • Traffic tickets evidence (if any);
  • Any other helpful documents required for the Renting settlement.

The Car Owner has only 7 days at the end of the Renting to upload and submit the above required documents. If not uploaded and submitted, the Renting is considered as completed and the Car Owner has no right to demand any extra charge expense.

The Renter shall review, agree or dispute the submitted amount within 7 days after the Car Owner submission. In case of no action from the Renter’s side, the requested extra charges are accepted and the Renter agrees upon it.

In case of dispute request from the Car Owner’s or the Renter’s side, ReeKar is supposed to review the case and get back to both sides. Penalty and ReeKar administration fees apply.

The Users also have the opportunity to evaluate/rate each other on the Website and/or the Apps. Users can also evaluate each other if the Renting is cancelled.

ReeKar is not responsible for User peer reviews. ReeKar nonetheless reserves the right to remove any review left by a User if it violates the laws in force, does not comply with these Terms or is defamatory towards another User.

9. Terms and Conditions of the Various Services:

A. Renting Agreement

ReeKar offers Members Renting Agreement for Vehicle renting conducted via the ReeKar platform, but remains a third party to the legal transaction of lending a Vehicle (ReeKar is not a party to the Renting Agreement).

By using this agreement, Users benefit from the Services offered by ReeKar, in particular insurance verification, payment administration, dispute administration and security deposit administration.

This agreement contains a number of equitable rules and provisions required of the Car Owner and the Renter, allowing the renting to take place smoothly. The agreement will be available to both Car Owner and Renter when they confirm the renting.

This agreement includes clauses incorporated in our Terms and specific conditions of each Renting Agreement indicated by the Car Owner and the Renter (name, length of renting, vehicle…). Specific conditions are pre-filed by ReeKar in the Renting Agreement.

The specific terms refer to clauses of the Renting Agreement. This builds on the provisions of the Terms which the Car Owner and the Renter declare their allegiance by signing a Renting Agreement.

– Penalties provided for in the Renting Agreement

ReeKar acts as an intermediary for the payment of compensation and penalties.

Payment of compensation to the Car Owner is subject to the Renter’s prior payment thereof.

The Renter is informed that if the Car Owner provides proof of his/her liability, the compensation and penalties will be deducted directly from the payment method used for paying the renting.

By accepting the Terms, the Renter authorizes the payment of such compensation and penalties.

Following is the list of penalties provided for in the agreement:

– Late penalties:

If the Renter returns the Vehicle later than the agreed-upon return date and time, he/she will owe the following late penalties:

  • If the Vehicle is returned with more than One-hour delay, then a penalty of 1-day renting fee shall be applied.
  • The Vehicle is considered stolen if delayed more than 24 hours after the return time agreed upon between the Car Owner and the Renter; and:
    • A legal case will be filled;
    • In case of returning the delayed Vehicle, in addition to any legal penalties and ReeKar administration fees, the Renter will owe a lump-sum penalty of (2 × daily rate) for each full day of lateness (paid to the Car Owner);
    • If the Vehicle is damaged during the renting, the repairs will be fully borne by the Renter.

– Penalty for smoking in a non-smoking Vehicle:

$15 (80% paid to the Car Owner, and 20% paid to ReeKar for administrative costs) for smoking in a non-smoking Vehicle.

– Penalties related to Vehicle cleanliness:

$15 (80% paid to the Car Owner, and 20% paid to ReeKar for administrative costs) if the exterior of the Vehicle is unusually dirty (see  Article 10 below);

$15 (80% paid to the Car Owner, and 20% paid to ReeKar for administrative costs) if the interior of the Vehicle is unusually dirty (see  Article 10 below).

– Toll Gate charges:

Toll fee is defined by the country of car used authorities. The Renter shall pay the full amount of toll fees that are charged towards the car during the Renting period. (paid to Car Owner)

In addition, Renter will be charged an administration charges equal to 10% Of total toll Charges (paid to ReeKar for administrative costs).

– Penalty for traffic tickets:

Traffic tickets are defined by country of car used authorities. The Renter shall pay the full amount of traffic tickets that are charged towards the car during the Renting period. (paid to Car Owner).

In addition, Renter will be charged an administration fees of 5% of the total traffic tickets amount (paid to ReeKar for administrative costs).

– Penalty for non-compliance with the terms or no-show at the renting start date and time:

A full one-day renting rate amount, (50% paid to the Car Owner, and 50% paid to ReeKar for administrative costs) if the Renter fails to appear after One hour at the date and time scheduled for Vehicle pick-up with the Car Owner, or if the Car Owner discovers at that time that the Renter is not in compliance with the Renting terms.

– Penalty for cancellation:

In case of a Renter cancels the renting within less than 24 hours before the renting start date (after 11:59 P.M. of the day before the start of the renting date), the Renter will be charged an amount of a full day renting rate amount, (50% paid to the Car Owner, and 50% paid to ReeKar for administrative costs).

– Early return:

There are no credits/refunds issued for early returns or late collection.

– Penalty for dispute:

In case of a dispute on the settlement amount, reported by the Car Owner or the Renter, the mistaken party (whether the Car Owner or the Renter) will be charged an amount of 25$ (paid to ReeKar for administrative costs).

B. Payment Administration

In addition to security deposit administration, Users may request ReeKar to make the renting-related payments between Users. Users wishing to request ReeKar to make such payments, must be in compliance with all of these Terms, in particular those of Article 4 and Article 5.

The ReeKar payment service can be used for:

  • Payments related to numbers of kilometers traveled;
  • Compensation for fuel level differences;
  • Compensation and penalties provided for under Article 9 and Article 10 of these Terms.

ReeKar’s payment service will not intervene in the case of traffic tickets or court decisions following disputes between Users.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

We accept payments online using Visa and MasterCard credit/debit card in any (agreed currency). The cardholder must retain a copy of transaction records.

Multiple renting requests, settlements, dispute handling requests, shipments and/or

delivery may result in multiple postings to the cardholder’s monthly statement.

Any refunds will be done only through the Original Mode of Payment.

C. Security Deposit Management

By using ReeKar service, the renter agrees that ReeKar will charge him/her a security deposit that will be deducted from the Renter payment method upon confirmation of the renting. The security deposit value is a variable amount, depending on the car value and the insurance policy provided by the Car Owner. This security deposit will be used to cover any penalties, insurance claims, and/or any other charges. In case the charges are above the security deposit amount, the Renter will be charged the extra amount during or after the renting. In case the charges are less than the security deposit amount, a refund for the rest of the amount will be done within 30 days after the renting settlement.

By using ReeKar service, Users acknowledge and agree that:

  • The Renter firmly and irrevocably undertakes to pay the amount of the security deposit, with no objections or exceptions;
  • The Renter authorizes ReeKar to deduct the security deposit amount from his/her provided payment method and to use it towards the payment of penalties and/or any other extra charges mentioned in these Terms;
  • The security deposit value will vary depending on the selected car insurance policy, with a minimum of $250.
  • The security deposit amount will be kept up till up to 30 days after the renting is marked as complete on ReeKar website and the settlement of any dispute (if any);
  • The Car Owner is paid through ReeKar if the Renter’s account balance permits;
  • In case of the penalties and/or any extra required charges are more than the security deposit amount, the Renter authorizes ReeKar to deduct the full required amount from his/her provided payment method;
  • In case of the provided payment method doesn’t have sufficient amount to cover the required charges, a penalty of 3% monthly interest on the unpaid balance (paid to ReeKar) applies, in addition to the original required amount;
  • In any case, ReeKar will not play any third-party payment role for problems reported by the Car Owner to ReeKar more than a month after the end of the renting, except for traffic tickets of which the Car Owner could be legitimately unaware.

10. Financial Conditions:

A. Renting Price

The renting price consists of a daily renting price plus a per-kilometer price.

The renting price is freely chosen by the Car Owner, provided that the daily renting price is not less than $10.

In order to provide Users, the flexibility to manage special cases, ReeKar does not choose the daily renting price.

It is the User’s responsibility not to charge less than these minimum prices. ReeKar reserves the right to refuse to validate renting below these minimum prices or, if the renting has already begun, to suspend payment to the Car Owner until the situation has been put right.

The Renter represents that he/she has authorized ReeKar to collect the different sums (renting price, security deposit, compensation, penalties and any other extra charges) in the name and on behalf of the Car Owner.

Maximum number of kilometers per day is 150 KM, the Renter is charged 1% of the daily renting rate for every extra 1 kilometer.

B. Service Fees

The total renting price, penalties, toll charges, traffic tickets charges, …etc. for the Renter, breaks down as follows:

Amount Car Owner ReeKar
Renting PriceSet by the Car Owner80%20%
Late penalties  Detailed above   80%20%
Penalty for smoking in non-smoking Vehicle  15 $80%20%
Penalties related to Vehicle Cleanliness15 $80%20%
Toll Gate Fees 100% 
Traffic tickets 100% 
Penalty for non-compliance with the terms or no-show at the renting start date and timeOne day renting
rate amount
50%50%
Cancellation, more than 24 hours before the borrowing start dateNo penalty  
Penalty for cancellation, less than 24 hours before the borrowing dateOne day renting
rate amount
50%50%
Penalty for dispute (Charged on the mistaken party)25 $ 100%
Insurance Excess Value “in case of accident/damage”As defined in the Car Owner Insurance policy “shall be sent to Borrower”100% 

.

The amount resulting from the Service Fees collected by ReeKar for business networking.

The fees collected by ReeKar as follows:

  • ReeKar collects the renting fees and a security deposit when the renting is confirmed;
  • At the end of the renting, the Car Owner and the Renter adjust the mileage estimate made at the beginning of the renting via the Website or App. ReeKar then either collects or pays the difference between the amount initially collected and the total price of the transaction, taking into account the mileage adjustments;
  • ReeKar pays 80% of the total renting price (and all other extra charges mentioned above) to the Car Owner within 45 business days of the end of the renting and dispute settlement (if any);

ReeKar may suspend payment to the Car Owner if additional verification is required or if the Renter makes a claim/dispute.

In this case, ReeKar will only transfer the money to the Car Owner, if:

  • If an agreement is reached between the Car Owner and Renter and both the Car Owner and the Renter can provide proof of this agreement to ReeKar; or
  • If a judicial authority has made a binding decision ordering the payment of all or part of the renting price (and other charges mentioned above) to the Car Owner or the return of all or part of that amount to the Renter.

C. Breakdown Management Fees

For any failure under normal use of the Vehicle by the Driver, the Owner is liable for $25 to ReeKar fees.

These breakdown management fees are applied to the Driver if it is held responsible for the failure in the context of an expert commissioned by the Owner.

D. Damage Management Fees

By renting the car, the Renter is agreeing to adhere to all the terms of the Car Owner’s car insurance policy, and is responsible to pay the insurance excess value as defined by the Car Owner’s insurance policy. Also the Renter is responsible, in case of his/her mistake, to pay an additional compensation fee equal to 10% of the car insurance value (paid to Car Owner) plus an administration fee of $50 (paid to ReeKar). This amount doesn’t waive the renter from the other financial and legal responsibilities as defined in these Terms.

11. Changes to the Service:

ReeKar reserves the right to modify the characteristics and features of the Website, the App or the Service at any time. ReeKar will inform the User of these changes by publishing them on the Website or the App, or by any other means that ReeKar deems appropriate.

12. Intellectual Property:

ReeKar holds all of the intellectual property rights related to the text, graphic, sound, video-graphic and software elements, and all other types of elements on the Website, including the ReeKar brand, with the exception of information entered by Users. ReeKar alone owns the intellectual property rights to the Website.

The User undertakes not to infringe on ReeKar’s intellectual property rights. The User may not use any of the Website’s features, including printing, downloading and email, for the purpose or with the effect of infringing on the intellectual property rights

attached the Website and its components.

The User expressly undertakes:

  • To use the Website for the sole purpose of accessing the Service described in Article 5;
  • Not to infringe on ReeKar’s intellectual property rights to its Website, the elements composing the Website, and its brands, or those that may be held by third parties on the elements they upload to the Website via the Service;
  • Not to replicate, attempt to replicate, or assist a third party in replicating the Website or any of its elements in view to creating a Website or service offering, directly or indirectly, for or without consideration, a service that is identical or comparable to the Service, in full or in part;
  • To keep his/her Sign-In secret, and to make every effort to ensure that no third party can access it or illegally access all or any part of the Service in any way, shape or form;
  • To immediately notify ReeKar of the loss, access by a third party or disclosure of his/her sign-in.

The User’s compliance with the obligations specified above constitutes an essential condition without which ReeKar would not have entered into these Terms. Accordingly, ReeKar reserves the right to suspend the User’s access to the Website and the Service, and to immediately terminate his/her account without notice if the User does not comply with all or any of the obligations specified above, without prejudice to any damages that may be due to ReeKar or any other remedy that may be used against the User.

13. Limitations on and Exclusions of Liability:

The Website and the Service are provided as-is. ReeKar cannot be held liable for the incorrect functioning of the Website or the Service, including their lack of availability. ReeKar has an obligation of means for the provision of the Service and the implementation of the Terms in general.

The User declares that he/she accepts the features and limitations of an online service, and in particular that he/she acknowledges:

  1. That he/she is aware of the risks of services provided online, especially in terms of response time;
  2. That it his/her responsibility to take all necessary measures to ensure that the technical characteristics of his/her computer and/or computer network allow him/her to access the Website and use the Service;
  3. That he/she understands that he/she is solely responsible for his/her access to the Internet;
  4. That it is the User’s responsibility to take the appropriate measures to protect his/her own data and/or software from infection by the viruses circulating on the Internet or by any other electronic means.

ReeKar grants no express or implied warranties regarding the Website or the Service. The User is responsible for his/her choice to use the Service.

ReeKar can in no case guarantee the solvency of the Users, including the Borrowers, even when the security deposit service is used.

As a business networking platform, ReeKar does not control the User’s’ identity documents or driving licenses.

The Users must check the identity of their contacts, the documents of the Car Owner’s Vehicle, and the Renter’s driving license at the time the Vehicle is taken.

ReeKar also does not verify the information entered by Users in their Listings and evaluations. The User is deemed to be the sole author of the content of his/her listings and evaluations, and this content is his/her sole and entire responsibility. ReeKar may not be held liable for any false, inaccurate, inappropriate or illicit information uploaded by a User.

ReeKar may also not be held liable for removing or rendering inaccessible any obviously illicit content uploaded by a User.

In no event, may ReeKar be held liable for any direct or indirect damage that might be caused by the Website or any part of the Service, or by the unavailability of the Website or any part of the Service.

By express agreement between the Parties, any moral or consequential damage, any loss of profits, turnover, orders, income or clientele, any loss of data and any action against the User by a third party and the consequences resulting therefrom are considered to be indirect damage.

ReeKar’s role is limited exclusively to the linking of Car Owners with Renters. ReeKar will never lend out Vehicles via the Website or the Service. Accordingly, ReeKar cannot be held liable for any damage suffered or caused by the Renter or the Car Owner using a Vehicle lent via the Website.

Without prejudice to the other provisions of the Terms and in accordance with the regulations, ReeKar may be held liable in the case of serious misconduct committed intentionally by ReeKar, its legal representatives or its employees.

Similarly, if it is proven that ReeKar is directly responsible for endangering the lives of others. In general, ReeKar may be held liable for violating its essential obligations to the Users due to wrongdoing on ReeKar’s part or that of its employees or legal representatives. In the event ReeKar is held liable for such violations, this would be limited to harm that is certain, direct and foreseeable. All other liability on ReeKar’s part is excluded. The same exclusion applies to the personal liability of ReeKar’s legal representatives and employees.

Moreover, ReeKar cannot be held liable for a User’s non-compliance with local regulations such as rules relating to tourism, car renting or any other local regulations and laws.

14. Personal Data and Policy on the Use of Cookies:

In accordance with applicable laws, the User is informed that personal data concerning him/her is automatically processed by ReeKar to enable him/her to access and browse the Website and use the Service. Any data that has been communicated to us via the online form or through the exchange of email may be added and stored by ReeKar in a database managed and administered by ReeKar. Consequently, by providing us with private information and agreeing to send it to us via the online forms, or by sending us emails containing private information, the User is expressly authorizing ReeKar to store and use his/her data. In accordance with the law, this authorization may be revoked at the User’s request (without retroactive effect).

The recorded data is reserved for the use of ReeKar and may only be communicated to ReeKar’s partners involved in providing the Service.

The User has a right to access and correct his/her personal information and may also oppose the processing of such data for legitimate reasons. To exercise these rights, the User may send an email to ReeKar’s customer service via the contact information listed in the “Customer service contact information and opening hours” section at the beginning of the document.

The User is informed that “cookies” are installed on his/her computer when he/she uses the Service via the Website. These cookies are either used exclusively to enable or facilitate electronic communications, or are strictly necessary for the provision of the Service at the User’s express request.

The storage life of this information in your computer is by default at most thirteen months.

For the Users’ information, ReeKar provides access to all information concerning the Cookies used via the link to the Terms.

The cookies used on the Website and the App are:

NameDescription 
DoubleClick Re-targeting,optimization, online advertising.
Facebook Custom AudienceRe-targeting, optimization, online advertising.
Facebook Social PluginsPixel allowing interaction between services.
Google AdWords ConversionOnline advertising
Google AnalyticsBehavior analysis
Google Dynamic RemarketingRe-targeting, optimization, online advertising.
Twitter AdvertisingRe-targeting, optimization, online advertising.

.

If a User does not accept the use of the cookies listed above, he/she is informed that only the technical cookies will be used, since it is impossible to consult the Website or the Apps without these cookies. If a User continues to consult the Website or the Apps without refusing the use of the cookies, ReeKar will consider that their use has been accepted.

The User may refuse to allow cookies to be installed on his/her computer by setting his/her browser as follows:

For Safari:

  1. Select the “Edit” menu and then “Preferences”
  2. Click on the “Security” icon
  3. Select the desired cookie preferences

For Google Chrome:

  1. Select the “Settings” menu
  2. Click on “Show advanced settings…”
  3. Click on “Content settings…”
  4. Select the desired cookie preferences

For Mozilla Firefox:

  1. Select the “Tools” menu, then “Options”
  2. Click on the “Privacy” icon
  3. Select the desired cookie preferences

For Microsoft Internet Explorer:

  1. Select the “Tools” menu, then “Internet Options”
  2. Click on the “Privacy” tab
  3. Select the desired security level using the cursor

Users are informed, however, that opposition to the installation of cookies can render all or part of the Website’s features inaccessible.

15. Termination:

The Terms may be terminated by ReeKar automatically in the event that the User does not comply with his/her obligations.

The User may use the Service subject to compliance with the Terms and any applicable laws or regulations.

ReeKar may suspend access to all or part of the Service and/or terminate the Terms at its sole discretion, automatically and without notice if the User fails to fulfill his/her obligations or violates the rights granted to him/her under the Terms, or in the event of intrusion on the Website or adverse effects on its integrity.

16. Miscellaneous:

The Parties are independent from each other. No Party may make a commitment in the name and on behalf of the other Party. Each Party acts in its own name and on its own behalf. None of the provisions of the Terms may be construed as creating a company, mandate, or representative or employer-employee relationship between the Parties.

The Terms, including the rights and obligations stipulated therein, may in no case be transferred from the User to a third party.

If any provision of the Terms were proved to be invalid, the remaining provisions would not be affected by the invalidity of that provision.

If one of the Parties were to waive one of the other Party’s commitments or obligations, this may not be interpreted in the future as a waiver of that commitment or obligation.

For the execution of the Terms, the Parties choose the following addresses for service:

  • For ReeKar, at the address of its registered office, indicated in the legal notice;
  • For the User, at the address provided upon registration or requested by ReeKar whenever required.

17. Applicable Law, jurisdiction, and Mediation:

  • The Terms are subject to the United Arab Emirates law. The United Arab of Emirates is our country of domicile.
  • In the event of a dispute concerning the interpretation or execution of these Terms, the Parties undertake to seek an amicable solution. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • ReeKar will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Any User that is a consumer as defined by the Consumer Code may appeal to the mediation service for consumer disputes related to the use of ReeKar.
  • Any consumer dispute may be sent to ReeKar (by email at:) to search for an amicable solution before requesting mediation.
  • If no such solution can be found, the dispute shall come under the exclusive competence of the courts and jurisdictions of the Dubai Court of Appeal.